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Reviews (3)

consultant communication

April 5, 2024
i went to see my consultant a few months ago and they sent me for an Xray, i was told at the time of the Xray they had found something and the consultant refused to speak with me about it and kept making out that i was making it up.
Anonymous

Reply from Wrightington Hospital

Thank you for your post, I am sorry to read of your concerns. Please get in touch with our team on 01942 822376, who will help you to establish why this happened and what information you require to assure you of your ongoing health at our Hospital.

Yours sincerely

Vicky Bolton
Head of Patient Relations/PALS


Provider responded

good care but miscommunication

March 4, 2024
I went to Wrightington hospital for an operation and the care was excellent, the hospital and staff were incredible with me. The discharge not so much. I was discharged and told to go home and rest. i became very unwell and rang the hospital who told me to go straight to a&e to be sorted. That's exactly what i did and got sorted. when i went for my check up with the consultant at Wrightington hospital he wasn't happy that i went to a&e and told me i should have come back to him, but all i was doing was following the orders the hospital had given me when i did call to ask for help.
Anonymous

Reply from Wrightington Hospital

Thank you for taking the time to write about your positive experience at Wrightington Hospital. I will ensure your comments are shared with the Head of Nursing within the Specialist Services team so that they are able to reflect and disseminate your feedback to the staff.

May I wish you well in your continued recovery

Kind regards
Vicky Bolton
Head of Patient Relations/PALS


Provider responded

wait times

April 17, 2023
the wait time for a knee replacement is 2 years. They booked me in and then cancelled without giving me a reason why and have not booked back in yet.
Anonymous

Reply from Wrightington Hospital

I am very sorry to read of your concerns in respect of your waiting time for your knee replacement. Please do get in touch with us via email or telephone, with your personal details - a member of my team can find out what the reasons are and try to resolve this for you.

patient.relations@wwl.nhs.uk 01942 822376
yours sincerely

Vicky bolton


Provider responded

Wrightington Hospital

Contact

01942822376

Lancashire
WN6 9EP

Location

CQC Widget


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