Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Whittle Surgery


Privacy and dignity

i received a text to say i needed to go into the gp for a blood test. when i turned up the receptionist shouted out loud you need to go to hospital for a blood test. obviously i was worried as i had no idea why they were testing me, the whole waiting room just looked at me and i found my privacy had just gone. i feel this is a conversation that should have happened in private and an explanation would have been nice. i told them i don't drive and they didnt seem to care i was just given a form and told to go to hospital now.