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Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Whittle Surgery


communication with patients

they made everything online without consulting patients. we ring as we are unable to access the internet and they are always pushing us to book online via the app. i am elderly and we should just be able to ring the surgery and be able to book an appointment. the surgery has not educated patients on the new triage system, they've just expected us to get on with it with no real help or support. i don't even know what total triage means so how would i know how to use it.