Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Whittle Surgery


i feel we are being digitally excluded

I have tried to ring my surgery several times and i just cant get an appointment. I was in a waiting line the other day via phone and my friend told me he had got an appointment through the app and there were loads of appointments avaialble. The receptionist answered the phone and told me no appointments were available, i told her that there were loads online and she told me i had to book through the app which i don't have and she said there was nothing she could do. We looked at the app and we counted 20 appointments available online, i think this is very unfair to people who don't have access to apps.