Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Whittle Surgery


improvements need to be made

They built this lovely new building but every time i ring i cant get an appointment and i get so fed up on the phone line for ages. There is a call back line which is good but its very rare they ring back and say there are appointments available. The doctors are good when you go, i cant fault them it just seems to be the admin side that is a problem at the moment. You can see a nurse whenever you like but trying to see a doctor is horrible and people are being left ill.