Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

Your reply

* Required fields

Original feedback for

West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust


There is hope

I have been in and out of mental health services for 26 years. 3 different locations due to house move but all with the same area. I had been in and out of the care of strand house for about 8 years. When needed, I would have another assessment of needs, change medication, be offered a nurse and used my own coping mechanisms that I had been given through different therapy’s over the years. The last time I was admitted back into services was 2 years ago. My hidden agenda of ending everything unknown to everyone. Apart from one special nurse named Steph who saw me and saw my intentions and got me the extra help I needed. 2 years on I’m healthier mentally than ever. Yes there has been times where I rang and didn’t get an answer back, where appointments took longer to book than necessary etc. but I showed willing and they took note. Unfortunately these services can’t make us better. They can only be a tool for us to help ourselves. I’ve been through a lot of trauma in my life, but it’s ok not to be ok and feel sad at times. Just not beat ourselves up to the point of self harming behaviours like I once did for sooo long. Thankyou to all staff for teaching me this. Even though at times I was frustrated with you.