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Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust



Was treated like a child

I immediately received a sly transphobic micro-aggression the moment I sat down after asking the woman I was seeing to use my preferred name. I was made to show scars on my body after talking about how I have experienced self harm throughout my life. I was repeatedly asked questions that I did not understand how to answer and was provided no further clarification when I made that clear. After finally answering that question towards the end of my initial assessment, I got told that my answer was not sufficient and that CMHT could not 'decide for me what I needed from them'. I was also asked prying questions about my faith and religious beliefs despite being an atheist after discussing my complex views on religion due to a personal experience of trauma. This appointment lead to me being signposted to a service I have already been seen by, as well as me being recommended to speak to my GP about getting an ASD assessment, even though this is something I have pursued in the past once before.

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