Was discharged whilst in the waiting room
Was discharged while in waiting room as support worker couldn't be bothered to come down, totally refused to see me when the manager went upstairs and told support worker to go and her patient, absolutely shocking, filed a report, therapist is lovely though and the other staff, support worker excuse was, we don't get notified from downstairs when patients are here, appointment was at 13.30, I turned up with wife at 13.06, my phone rang, from upstairs, why not get off your bum and come see ifvim there, absolutely disgusting to he discharged whilst your in the place, this makes me feel not support, jot wanted, and mentally ill, again. Therapy is exhausting and don't need support worker to say I never turned up. 3 x in past I went and support worker wast there, never listened, kept talking about themself, got my name wrong,. Support worker needs to be excused from service, as I got no support only from therapist, the staff on reception, vi always chat to them, [name redacted for privacy] new guy, who sorted support worker out, but point blank refused to come down and see me, west strand have filed an internal investigation, also I'm waiting for pals to contact me and my wife, making a formal complaint and me and wife have been assured this behaviour is totally unacceptable and below the belt, refusing to see a patient has dehumanised me, made me feel small, worthless, if (new guy [name redacted for privacy]) had not been there, and not seeing therapist the day after, my mental health would have been very severe, it's bad enough on a good day, (new guy [name redacted for privacy]), could see it escalating, he calmed me down. Support worker, or no support worker should be in serious trouble, absolutely shocking and disgusted, I'll give 5 stars for all other staff in there, your wonderful. Even though I struggle I've always turned up to appointments, but to be discharged while I'm in waiting room, it's still in my head, I give 5 stars below for all other staff involved. Waiting for pals to contact us, I wasn't never listening to by the person in question, it's medical negligence, I could have gone home and self harmed or worse if (new guy [name redacted for privacy]) hadn't intervened,