Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust


Awful experience. They need compassion.

They are dealing with mentally ill people and need to understand that we are ill and need understanding, empathy and compassion as opposed to being judgemental, inconsiderate and ignorant. They do not always do what they say. Mentally ill people cling to their words with hope and after weeks of hope and waiting what they have said does not come to fruition. They will excuse their behavior constantly but do not excuse mentally ill peoples.