The Tarleton Group Practice

Thank you for taking the time to share your experience with us. We understand how frustrating it can be to struggle to get through on the phone and secure an appointment, and we sincerely apologise for any inconvenience this has caused.

To help make the process easier, we encourage you to consider using the NHS App, which allows you to book appointments online at your convenience. This can often be a quicker and more efficient way to secure an appointment without the need to wait on hold. We do also offer the facility to request a call back from the phone queue and this holds your place in the queue without the need to hold on the line. Many patients have given us very positive feedback about this feature of our phone system.

We are continuously working to improve our services and make accessing care as straightforward as possible for our patients. Your feedback is invaluable in helping us achieve this.

Thank you once again for your patience and understanding. If you have any further questions or need assistance with setting up online access, please do not hesitate to contact us.

Warm regards,

Thank you for taking the time to share your feedback with us. We value all input from our patients as it helps us to continually improve our services.

We are sorry to hear that your experience did not meet your expectations. We would like to assure you that we do offer telephone appointments, online appointments and online booking and we strive to make these services accessible to all our patients.

It seems there may have been a misunderstanding, and we would appreciate the opportunity to discuss this with you further. Please feel free to contact us directly by calling 01772 540083 so we can address your concerns and ensure you have the best possible experience with our practice.

Thank you once again for your feedback, and we hope to resolve this matter to your satisfaction.

Tarleton Health Centre. We understand that the current situation can be confusing, and we sincerely apologise for any inconvenience you experienced.

The matter you mentioned is indeed out of our direct control, as it involves the management of the building and services run by NHS Property Services (NHSPS) and the community services that are not directly attached to our practice. We have raised our concerns with NHSPS and are actively working with them to find a solution that will improve the experience for all visitors to the health centre.

We appreciate your patience and understanding as we work through these challenges. In the meantime, if you have any questions or require assistance, please do not hesitate to contact our practice directly, and we will do our best to help.

Thank you once again for bringing this to our attention. We are committed to ensuring a positive experience for all our patients and visitors.

Warm regards,

Thank you for taking the time to leave such a positive review. We are so pleased to hear that we are meeting your expectations. The whole team works hard to care for our patients and it's lovely to hear that we do make a difference.