The Park Medical Practice

Good afternoon,

we would like to apologise, as we have the ability to provide Language Line for appointments. We are keen to investigate this, if you could please contact the Reception Manager on 01772 970150 and provide some further details to allow us to investigate.

Thank you for the comments you have provided regarding physiotherapy services.

The practice has to refer for all its physiotherapy services and does not provide this at practice level, Patients can self refer to NHS physiotherapy from the link below: https://www.ascenti.co.uk/form/self-referral or alternatively please contact the practice secretarial team who may be able to provide some further advice and support

The Park Medical Practice

Thank you for the feedback.

The prescription line takes an inordinate amount of calls particularly first thing in a morning and it is appreciated how frustrating the wait on the telephone can be. The aim of the prescription team is to encourage those able to use the NHS app or order repeat medication to allow more time for patients who need additional support to speak to a member of the team.

Please contact us and speak to the team as there are other options to support you in ordering medication.

The Park Medical Practice

Thank you for taking the time to provide feedback

The Park Medical Practice assumed responsibility for Geoffrey Street Health Centre when a single handed GP retired. The practice now provides a range of clinical services and provide access to phlebotomy / GP assistants / practices nurses / Paediatric advanced nurse practitioners / podiatrist of whom support the regular GP's.

In respect of appointments GP slots are of 10 minute intervals and therefore it is often difficult for them to deal with more than one problem comprehensively during this allotted time. Please accept our apologies if this was not communicated to you when you booked the appointment.

The Park Medical Practice

Thank you for taking the time to provide a response to the surgery, the team appreciate the positive comments and feedback.

Thank you for your feedback regarding the branch site.
Both Cottam Lane Surgery and our branch sites have always been staffed with a range of clinical and non-clinical staff; during COVID access to the sites was restricted with certain locations providing specific safe and secure functions.
All patients can access services across all sites however specialist clinics have only ever been provided at Cottam lane for example travel health / Spirometry / complex women's health.
It would be helpful for the practice to understand the barriers to accessing the services and the problems that you have encountered , the reception manager would welcome the opportunity to explore these with you.

Thank you for your comments.
Blood pressure assessment can be undertaking via an appointment with the health care assistant or by utilising the blood pressure machine in the waiting rooms at both practice sites. There is no need to book an appointment for the use of the machine. Blood pressure reviews are usually a routine appointment should there have been a need to see you urgently this would have been communicated in the text message. Please accept our apologies for any inconvenience and care co-coordinators will be reminded of the options for blood pressure monitoring.
To support training and education if you were agreeable to providing your contact telephone number we could review the telephone call and provide appropriate training and advice to the care co-coordinator. Please contact the reception manager at the practice who can facilitate this.

Good afternoon,
Please send your concerns, with your contact details, to our practice email address enquiries.parkmedical@nhs.net and a member of our reception management team will call you back to discuss further.