Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Mount View Practice


Not even worth one star. Discriminatory,

First call was on January 10 and the staff advised to call back on January 13, which I did. Then I was told that appointments are not fixed on the phone, as only through the triage form possible. I had to go online and fill out an online form to have an appointment. Severe sore throat: No appointment given, rather referral to pharmacy, where staff had not even the slightest clue what to say or do. I just left it there and continued living with the pain. Severe pain in the left brest: Appointment given, but only with a male doctor. They have no female GPs. The staff on the phone advised that there are only two female GPs on call and she added, "You will never get a female GP". I had to cancel the appointment and continue living with the pain. The Surgery is discriminatory of gender, ethnic background, etc. And yes, I am an ethnic minority. The last CQC inspection was on April 13, 2017. This says so much.