The Mount View Practice

First call was on January 10 and the staff advised to call back on January 13, which I did. Then I was told that appointments are not fixed on the phone, as only through the triage form possible. I had to go online and fill out an online form to have an appointment.
Severe sore throat: No appointment given, rather referral to pharmacy, where staff had not even the slightest clue what to say or do.
I just left it there and continued living with the pain.

Severe pain in the left brest: Appointment given, but only with a male doctor. They have no female GPs.
The staff on the phone advised that there are only two female GPs on call
and she added, "You will never get a female GP".
I had to cancel the appointment and continue living with the pain.

The Surgery is discriminatory of gender, ethnic background, etc.

And yes, I am an ethnic minority.


The last CQC inspection was on April 13, 2017. This says so much.

N/A

X-ray done on Son and advised to go to A&E at Blackpool Victoria Hospital.

Staff good and made son feel good as he was in pain.

Really good Centre, well organised and excellent service provided.

N/A

Struggle to get an appointment sometimes and in an emergency ending up ringing 111.

Reception ask too many questions, not comfortable (sex related gender)
Misleading info by GP's (lack of communication)
Reception not to ask too many questions when they are not GP's.

Very good understanding of my medical history and knowledge of care related to eczema and skin issues which was the reason for my appointment. Friendly and helpful receptionists too.