The Lockwood Avenue Surgery

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Based on 2 reviews

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Reviews (2)

All the staff need retraining, or sacking

June 12, 2024

The receptionists are rude, arrogant and uncaring.
The management avoid any problems from patients.,
If you complain about poor service. They remove you from the GPs patients list.
I’ve badly damaged limbs . no help at all from anyone at Lockwood and left to struggle as a new handicapped person for weeks,. This goes against their Oath ‘First Do No Harm’
Each corrupted staff member goes against the NHS healthcare protocols.
Promised phone calls never happened. This surgery has been reported to governing bodies.
If you value your healthcare, read the reviews and definitely go to a more caring and honest surgery!

Anonymous

Reply from The Lockwood Avenue Surgery

We are very sorry that you have had cause to complain. Lockwood GP Surgery strive to deliver the best in patient care to all our registered patients. We take every complaint seriously and ensure they are fully investigated Our replies are honest and transparent direct either to our patients or our governing bodies.

Lockwood GP Surgery regularly reflects on our practice through patient complaint, significant events and our overall performance. We are very sorry you feel our practice did not meet your expectation at this time.

Just superb service

February 2, 2016

Dr Kirkham listens and does his utmost to help.
But I feel that he is under too much pressure. It does not help his wellbeing with one doctor being off long term sick and another doctor leaving .. But I want him to know he is really appreciated ... thank you