Disappointing staff attitude and abusive.
I had a deeply frustrating experience at Well Pharmacy on Dickson Road, Blackpool. After waiting over half an hour for my prescription, the dispenser handed me only part of my medication and told me to return the next day for the rest. When I asked to take my prescription elsewhere, she reluctantly gave me the missing slip—but still didn’t provide the medication. I had to approach the desk multiple times to clarify what was missing. The dispenser appeared confused and discussed me with the pharmacist in a dismissive manner. Eventually, she returned my prescriptions and told me the painkillers weren’t available. On her way back, she shockingly called me “rude as f*.” This level of disrespect and lack of professionalism is unacceptable. The staff showed no courtesy, empathy, or basic customer service etiquette. I strongly urge NHS and Well Pharmacy to review this location’s conduct and training standards. Patients deserve better. I had a deeply frustrating experience at Well Pharmacy on Dickson Road, Blackpool. After waiting over half an hour for my prescription, the dispenser handed me only part of my medication and told me to return the next day for the rest. When I asked to take my prescription elsewhere, she reluctantly gave me the missing slip—but still didn’t provide the medication. I had to approach the desk multiple times to clarify what was missing. The dispenser appeared confused and discussed me with the pharmacist in a dismissive manner. Eventually, she returned my prescriptions and told me the painkillers weren’t available. On her way back, she shockingly called me “rude as f*.” This level of disrespect and lack of professionalism is unacceptable. The staff showed no courtesy, empathy, or basic customer service etiquette. I strongly urge NHS and Well Pharmacy to review this location’s conduct and training standards. Patients deserve better.