Not a very good experience, poor care
We left my mother in law in the home whilst we had an annual holiday. She has carers 4 times a day when at home. After 3 days we had a district nurse contact us whilst on our holiday advising us that she was dehydrated, low blood pressure and tachycardic. We contacted other family members to ask them to visit daily to ensure that she was eating and drinking. They advised us that she had been kept in bed for several days and when moved they used the hoist rather than the return. This obviously hasn't helped with her muscle tone. She was complaining of being in pain. We contacted the home and they advised us that she was doing better and she had been drinking a litre of fluid a day (she never drinks that amount, lucky if she manages half that). We returned home and collected her from the care home, we had to ask for her pressure cushion as she was not sat on it and it wasn't in her room. We had to ask about her drink bottle as that was also missing. The day after the carer's noticed bruising and the district nurse visited as well as a clinician from her GP surgery. They took photos of her bruising and they agreed that the location of the bruises and the number of them confirmed that she had been dropped or she had fallen. This is very distressing for her and for us all. We do not expect this type of care when you leave a loved one in a CARE home. You expect them to treated with care, empathy, respect, dignity and professionalism, confidential. We are traumatised and saddened by the lack of care provided. The home have not advised us of any incidents or mishaps whilst she was in their care.