Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Stonebridge Surgery


Unfriendly and extremely unhelpful.

I have tried to get in touch about an appointment since Friday (it's now Wednesday) because I've been feeling depressed and suicidal and can't physically wake up to wait for a potential appointment from 8am. Today I have warnings coming up on my watch about my heart rate being erratic. The receptionist told me to call back tomorrow morning and hung up on me. The doctors are amazing, the receptionists are inconsiderate, uncaring, and rude.