St Peters Primary Healthcare Centre

I attended a dermatology appointment with my Dad today and was very concerned by the lack of care or clarity for the individual demonstrated by the person who saw us.

My Dad is almost 80 years old and has suffered with skin problems, with many prescribed solutions he has been subjected to previously having had negative or nil effects on his skin condition, for over 30 years. The dermatologist seemed insistent that this was a recent problem, only having occurred in the last two years, and was dismissive of my assertions otherwise.

The dermatologist continued to fire questions at my Dad who (understandably, I would hope) does not keep up cognitively and was clearly answering from an unsure perspective when being interrogated on a number of brand names. Seeing this, I stepped in to point out that he doesn't remember or doesn't have time to administer the multiple ointments and creams they are asking him to apply four times daily, to which the dermatologist responded "You came here for my professional opinion, I'm a dermatological specialist and do this for a living, you can either take my advice or lump it".

This shocked me as I was under the impression that certainly goes against the NHS principle 4: 'Patient-Centric Approach: At the heart of everything the NHS does is the patient. Their well-being, dignity, and experience are paramount. The NHS strives to provide compassionate care, respecting each patient’s unique needs and circumstances.'

This dermatologist did not ask anything about my Dad's personal circumstances on the first visit, and did not want to take into consideration those which I tried to point out. I believe he should be under the guidance of the NHS principles and values, correct me if I am wrong.

Additionally, my Dad had been prescribed tablets which had totally cleared his skin up and he was able to live a normal life for the first time in a long time. I know he had hoped that he would be allowed to continue with a much reduced dose and broached this with the dermatologist. He was told he would not get any more of the medication because of unspecified "side effects". As he had not had any side effects over the three weeks he had taken the medication for, this did not give a clear explanation for the refusal.

I can't fault this service. They are very good with me. I am in and out everytime I have an appointment. I never have to wait long at all. The staff are lovely and very helpful.

N/A

The dietitian was excellent.

Had to wait 10 mins to come down in the lift.
Badly designed building
Would like options of reviewals.

They are brilliant - don't just give sick notes.
Reasonably east to get appointments but have to come in to get prescriptions as don't use internet.
Think its a bit weird that you can't find stairs (no signage) and would like to.
Centralising services can be a problem as having to travel very far.
Dr's here are brilliant.
Overall really good but just have a few niggles.

Doctors are fine, reception rubbish - prescriptions mix ups. Practically impossible to set an appointment - 7 weeks wait, abysmal waiting times in reception, 40 mins wait.

Audiology is great, however for new hearing aids it takes 3 months just to get an appointment.

Told the dentist that I did not want the injection. She said she wouldn't but then did, I jumped out of the chair and accidentally swore at her and go in trouble but feel it was her fault.

Audiology has been excellent every time.
Very good except for the lifts