Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

St Fillan\'s Medical Centre


communication with patients

i find the admin and reception staff quite rude at times, when you go to reception they don't acknowledge you and continue doing what they are doing. The doctors are very good but as its a training practice the care isn't always brilliant. test results are inconsistent and i would rather speak with a doctor about results rather than admin or reception staff. I've had to fight to see a doctor for my results and i can only get a telephone. i cant fault the doctor i spoke with but surely test results should be fed back via the doctor not admin.