Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
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  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Specsavers - Leyland


Very helpful staff

I attended the opticians with severely blurred vision and dizziness. I went there instead of my Dr and I am glad that I did. I was given an initial check with an optician who suggested that I needed a more specialised optician appointment. They made me aware that I needed to come back later in the day. They tried to make sure that there was not a large gap between my initial visit and the appointment. When I was seen by the specialist, they were very reassuring and made me aware that I had done the right thing as my GP would have sent me straight there anyway.