Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Same Day Health Centre - Fleetwood


my son was poorly

I brought my 8 year old little boy in on the 4th nov 2024 as he was sick and yellow , he projectile vomited all over the floor and began to shake. the receptopnist Jennifer was a help and asked us if we are ok, I asked her how long as we were sat on the steps as no chairs available, she was helpful however she was the only helpful person to us, after 45 mins my son began so shake and be sick , Jennifer insisted a nurse come see us as I was crying at this point, the nurse, ignoring the fact my son was clearly yellow and falling asleep said because his vitals were ok he had to wait, he had a temperature however she said not high enough to jump the queue! I left immediately, not prepared to let him sit on a step being sick any longer ? the lack of empathy was unbelievable, I wanted to phone 999 which makes no sense as I ws surrounded by people who could help yet no one did ! except the receptionist (thank you Jennifer) I'm so upset with how he was treated by a medical professional ?