Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


PE - A & E

My daughter has a serious neurological condition. On the day she came it was life changing. My daughter was brought in on an ambulance and was not seen in nearly two hours. I took her out of the hospital and laid her in the car and took her to the Walton Centre. We were admitted to a ward and stayed a number of days. She was discharged to come back to this hospital but I refused for her to come back here. My daughter shouldn't have had to wait when she was the only one brought in on an ambulance. The ambulance team were very good.