Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


Ward 3

This was an emergency appointment. I had oral surgery on 11.11.15 and a few days later I was in a lot of pain. I phoned the hospital (information was provided following my op) and the doctor on call returned my call after about one and half hours. I was asked to come to ward 3. When I arrived I was told the doctor was in surgery and I would have to wait for over 1 hour . If this had been explained to me when I spoke to the on-call doctor in the morning, I would have come to hospital later on. When I eventually saw the doctor, he wasn't sure if I had an infection but prescribed me antibiotics and stronger painkillers. The doctor did request a review for me to be seen at the end of the week. Once I arrived home I received a telephone call to ask if I could return to the Hospital on Thursday for a review with my consultant which I thought was excellent.