Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


Oral & Maxillo-Facial Clinic

Staff were okay. I had a minor operation on my wisdom tooth. There were 3 people in the room who were treating me and although I was asked whether or not I had breakfast and why I was there, I was very surprised that none of the staff introduced themselves to me. Staff should introduce themselves. The information provided afterwards was acceptable but could be improved to show any complications that may arise after surgery