Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


Very quick and friendly staff

My daughter was in with a chest infection, the nurse's and doctors were very quick to give her medical attention due to her oxygen levels. They were also good with my daughter who is only 2 when she was upset. The only thing I wasn't happy was when a nurse on the night shift ignored doctors notes on my daughter and another child in our bay. Also didn't put the correct notes in medical records. I was not happy with the way she spoke with us and she was not gentle with my daughter, I believe this nurse was called Laura. Me being a care assistant I know what is required. Overall I was pleased with the quality of care given by the hospital.