Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


Ward 1 - Pre-assessment for eye (cataract)

Appt 1pm - Basic assessment before my appt on 8/6/15 lead up to the service was very poor. There was confusion that the appt had been double booked. They didn't have my notes. After lots of waiting I was been after 3pm. Would recommend the surgery at RPH but pre-assessment administration needs to be improved. I will be coming back to have cataract done on my left eye.