Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
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  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


Eye Assessment Unit

The waiting time for Patient Transport can be quite lengthy. Last week waited one hour to be taken home and then a taxi had to be called. If patient transport waiting time can be reduced. Having to be ready 2 hours beforehand is difficult.