Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


Our experience was absolutely terrible.

Not enough parking, filthy and dilapidated corridors and public toilets. Toilets obviously not checked as there was unflushed faeces in the only working toilet near the main entrance and blood along the corridor. Long, unnecessary queues at the main entrance, whereupon I missed my appointment. Disarray everywhere. I was concerned then, that my experience with Pain Management would have been a negative one. A very disappointing and angering experience.