Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


care i received was awful

i got taken into RPH a&e in October last year. i am in my 60's and the ambulance picked me up, i was only in a nighty and was sat in the waiting area from 7am until 8pm at night. i only got a bed at 8pm and only saw a doctor at 1am the following morning. the care was dreadful and i had a scan on my back which wasnt the problme my leg was. they didnt listen to me at all when i told them they were scanning the wrong place. i had two dpctors who wouldnt listen to my story about what had happened. they kept telling me i needed to walk when i clearly couldnt. i stayed over night and the nurses and doctors told my sister i had refused to walk when i hadnt refused at all, i literally couldn't walk. in the morning the ward sister came to see me and said "why are you still here, you should be at home with pain medication." i felt awful as noone had sent me home or even discussed with me about going home.