Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Preston Hospital


Very long wait

I went to the hospital accident and emergency.The staff on the reception desk were very polite and helpful. Their levity was appreciated as they were able to reassure me and gave clear information about how long the expected wait would be. I was seen quite quickly got triage who advised me that I needed to go to urgent care, they told me I was on the injury list. There was a long wait and they did not provide updates about how long we were going to be throughout the evening. As the night progressed Staff were observed being rude with other patients who had missed a shout from a member of staff who had called them for an x ray. They had not left the room at all. There was no call for them to be spoken to the way they were. I saw one member of staff handle a very tricky person well and told them clearly what was happening. The staff who saw me were caring, attentive and made sure I got what I needed.