Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Royal Preston Hospital


communication with patients

i was referred to Urology at RPH and was sent for a scan and a blood test. i had to chase the scan as id had my blood test and id received my consultant appointment but i hadnt yet had my scan. I rang them and they said 'oh well have to get you in quick your appointment with the consultant is next week' i went for my scan and the day before my consultant appointment i got a text saying due to unforeseen circumstances my appointment has been cancelled. I then received a letter two days later saying we cancelled your appointment as the consultant didnt have enough time to look at your scan results, if you don't hear from us within 6 weeks please contact us. I feel this shouldn't be on the patient to follow up, also adding to the stress of not knowing what is wrong with me.