Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Royal Preston Hospital


communication with patients

i received a phone call from the hospital to say they had boked an appointment for my child with the pediatrician. i turned up and they told me nothing had been booked, i got sent round half the hospital before i ended up back at the main pediatrician reception to be told there was nothing they could do as i didnt have an appointment. i took my child out of school and i had to take time off work. i don't think staff realize what goes into coming to an appointment. When i got home i rang the number on my referral letter and they said because i had missed my appointment they couldn't reschedule. i told them i had turned up but they said there was no record of this and i would need to go back to my doctors for a referral. it already took 6 months to get this appointment, how can this happen.