Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

Your reply

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Original feedback for

Royal Preston Hospital


communication with patients

I had a gynaecology appointment at RPH booked in for March after months of waiting, I showed up and they told me my appointment had been cancelled but no one had rung me or sent me a message to tell me it had been cancelled. I had taken time off work, driven to Preston tried to find parking and then I was told it had been cancelled. They weren’t nice with me or supportive, they looked online and said you’ve been rebooked in for August now. I couldn’t believe no one had rung me to tell me it had been cancelled but then to now wait until August its just not very good.