Royal Preston Hospital

I visited on 21 April 2023 @ 6.30 to 10.30. Exceptional staff provided unparalleled care, ensuring comfort throughout. The facility maintained immaculate cleanliness, fostering a reassuring environment. Every need was attentively met, demonstrating dedication to patient well-being. Information was communicated clearly, empowering informed decisions. Overall, an outstanding experience deserving of five stars.

I contacted the number for the pain management clinic to try to change my appointment to an earlier time to avoid rush hour on public transport, but as soon as I provided my name, they put the phone down. I felt that they disrespected me as this isn't the first time this has happened to me. I have contacted the PALS.

I had to call an ambulance and be taken to the hospital as I was presenting with serious pain and symptoms. I had my blood pressure taken and staff were pleasant enough. They explained that I needed to have blood tests and an x ray. The paramedics took me to somewhere away from the busy waiitng room and I felt left there by the other staff. They triaged me quickly and said that I would need to be seen by a dr quickly. This did not happen for many hours and I was just left there. The did tests and only thought I had shingles. I was told to take pain medication and they discharged me. I asked at the desk if they could help me with travel and they said it was not somethign they could do other than order me a taxi. I had no money for a taxi and that was all that was they said they were willing to help with. At the time of me preparing to leave I was called back in by the triage nurse. I had been put right back to the start of the process.

my relative went into the cardiac ward at royal Preston hospital and they were so good with her. They really looked after her and she said she slept the best she has ever slept before.

my relative was taken to the acute frailty unit at RPH and they were incredible with him. They thoroughly checked him over and gave him a full MOT. They figured out it was his medication that was making him poorly. They then moved him to the cardiac ward but unfortunately the care there wasn't very good. They took away his Zimmer frame and it was noticed that the buzzers weren't being answered very quickly. I went to see him and he was bursting for the toilet and said he'd been ringing it for some time but no one came. I was very happy when he got moved off this ward which is a shame as my first experience was very good with the acute frailty ward.

After being told to attend A&E by 111 I arrived and was promptly triaged, sent to urgent care and was eventually seen by doctor who didn't listen to me, fixated on one symptom and sent me for blood tests, three hours later saw different doctor, explained all over again then sent to medical assessment unit, four hours in and I'm still waiting to be seen

Royal Preston hospital were good with me when I first went in and they were quick and effective when it came to surgery after my scan. The only thing I wasn't happy with was I kept getting moved from ward to ward. The care at RPH was 80% good but they were mostly agency staff and I could see staff searching holidays whilst on shift when patients were calling for help. There were also students who were left unattended, one student tried to get someone out of bed that was bed bound, I had to tell him he couldn't get her out.

I had a stroke at the end of July 2023 and was admitted to ward 21a. On admission I was given a form to sign so that I could leave the ward to go for a smoke. On many occasion whilst leaving the ward I left the the hospital site and went to to the local shop and café and not once did the ward ask where I had been they had no knowledge I had left the hospital. On one occasion a nurse probably a junior nurse by the colour of her uniform plunk medication in front of me when asked what it was I was informed it your medication when I asked her what it was the same reply it was like extracting teeth eventually I obtained the information. When I asked the consultant to see the scan to which they were referring to I was told no it is not for you and the screen was turned in such away I could not see. I had to demand to have a scan done again as an outpatient and told I was discharging myself enough was enough.

I have been waiting over 66 days for the results of an MRI scan and I am concerned that no-one has looked at the results to let me know about the progress of my condition. I am only able to make use of the neurology specialists at this hospital and I am very anxious to find out about how I am doing with my condition. This is something that is not unique to this hospital in my experience.

Had minor surgery in the Day Care Centre and the staff were amazing, really caring and compassionate. Everything was explained to me fully and it felt like everything was well organised. Also visited the outpatients clinic to have stiches removed and they were good there too. The only thing I found uncomfortable was walking through to the theatre in my dressing gown and slippers as I'm very self-conscious. But a minor thing in an otherwise good experience