Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Lancaster Infirmary


I was not diagnosed properly

I attended Royal Lancaster Infirmary in January with a suspected injury. I went to A&E and they gave me a scan to see whether there was any damage. The scan was not very clear and when they looked at the scans they told me that there was no damage. They concluded that it was part of my long term condition and it would get easier. I went to my GP who contacted the hospital to raise the issue and I received a call saying that there was some damage that they had not picked up on the scans. The GP has asked for a review. I am not happy because I have felt fobbed off since January even though I have had to live with this issue. They have not listened or given me a suitable diagnosis.