Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Blackburn Hospital


MRI scan

I wouldnt have minded waiting, it was not the waiting time that bothered me as I'm well aware there can be emergencies however we waited 45 minutes without anyone informing us and there was no one at reception. It would have been better to have someone on the desk who informed us what was happening.