Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Blackburn Hospital


BED

Frustrated at waiting times approximately 30 minutes. Used automated check-in only to find this delayed my notes arriving. Why have a check-in desk and an automated service. It would help if all staff on desk were more cheerful! A lot of uniforms don't fit and don't look clean.