Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

Your reply

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Original feedback for

Royal Blackburn Hospital


C22

Information about my care was not good, when I asked how to make a complaint I was told that I was not allowed. It is hard to find the wards around the hospital. Some things that I heard from staff were unacceptable. I think that patients should be washed before being served food and eating. Think there should be free TV on the wards.