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Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Royal Blackburn Hospital



Absolutely disgusting, rude staff, extremely

I took my son on the advice of a 111 out of hours gp. We walked into the hospital the receptionist was rude and more interested in eating his soup. We then was told to go in the waiting area to the left of us we waked in the was food all over the floor empty packets everywere and drinks vottles not to mention stains o. The floor which could of been anything. We sat and waited to be called into triage were the nirse was tude showed little care or compassion for my autistic son she rammed the thermomitor in his ear and muttered under her breathe. We was then sent to the main waiting area which stunk again rubbish everywere and the floor looked like it hadnt seen a mop in years. We waited 2hrs to the point my autistic son was getting upset with the noise bright lights etc so i went to enquire how many prople was before us and ask if i can take him outside for fresh air. A male doctor saw me said yeh so i asked to which he replied theres 7 in front we are really not concerned about your son so just wait. So i replied well why are we here then? Can we go home? He went to ask the moody nurse who wed already seen because she obviously knows more than a doctor.she replied do what you want. The lack of care and compassion from people who are supposed to be there throughout the hospital and the state of the hospital is disgusting and i say throughout the hospital because id been in there the morning before with my partner and seeing someones family member left on a corridor shouting out for help as they walked past and ignored them was awful. One gentleman very old dropped his blanket and was exposed nurses and other staff just walked by to the point i got it and covered the poor man and his dignity up. Nhs i know your on your knees but seriously this is not good enough.

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