Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Royal Blackburn Hospital


Wouldn’t even give 1 star, rude and unhelpful

Adult urgent treatment centre receptionist and 2 nurses , had me in tears if my pain wasn’t enough, pulling faces at me talking bad about me round the corner thinking I couldn’t hear and being straight up rude to me , people shouldn’t work in care if they simply do not care