Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Rowlands Pharmacy - Westgate Skelmersdale


Prescription problems

the doctor sent my prescription to the pharmacy for me to collect. when i got there it was clear to see it was very busy with people sitting and standing around. i was told at the desk that it would be an hour wait and it would be easier if i came back. i explained that the prescription had been sent via the doctors a few days earlier and had only come to pick this up. they looked very over whelmed and seemed to have limited support. There are only a few chairs provided and i couldn't sit down as they were all occupied. i told them id have to wait as its a long way back home and i cant stand for long. Whilst i was there someone wanted to make a payment and the staff member said we cant take your payment at the moment as we have no staff to do this.