Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Rowlands Pharmacy - West Paddock Leyland


improvements need to be made

im having real problems with my pharmacy at the moment i go to the pharmacy next to Worden medical and it takes 5-7 days to get a prescription. i feel its not the staffs fault they have just taken on too much and now they cant support the amount of work they have taken on. you send the prescription to the gp and it takes 5-7 days for the gp and pharmacy between themselves to get the prescription in time. people are waiting out of the door when i go and pick my prescription up they are that busy. im not sure what they are doing as when i go there are hardly any staff on the desk to help and support.