Id give 3 stars
The star rating would be soley for the 2 doctors i have seen here, both lovely men that took there time to listen to me and made me feel understood and in no way did they make me feel uncomfortable as a woman with them being male doctors too, dignity is intact, however the receptionist area needs to be reviewed, I was told to book an appt by the doctor for mental health practitioner, when I came out of my appointment no receptionists where around at all to book me in, admin lady apologised and said they would have to ring me the day after, the surgery did try to ring for the whole of about 10 seconds and I missed the phone, I rang back straight away to be received by a voicemail saying the surgery was closed for training, my anxiety around the doctors is very high meaning I have then struggled since to ring for a few mornings and no further attempts where made by the receptionists, I managed to get myself to ring a week later and the lady on the other end told me very blunty that I wouldnt get a mental health appointment for 2 weeks which i was quite shocked at to say I was meant to be booked an appointment a week earlier and was denied it for no fault of my own, 3 weeks for a mum that is close to crisis is not ok, this also didnt help my health anxiety that id been experiencing extremely and the fear of being fobbed off or not taken seriously as I had been treated that way in the past regarding my nerve pain which turned out to be a rare defect id had since birth but was told for years it was just normal period pains and told to take normal painkillers.. leaving me in a mental battle for years and adding to my already crippling depression at the time as I was treat like I was making it all up by various doctors and in the end I was completely right, I have over 10 years of medical notes for my mental health... anyways after being told id have to wait 2 weeks I knew I needed a doctor today.. I asked would I be able to book with Dr imran for the day after as he told me I could ring and request his appointments if needed and was told no again id have to ring tomorrow, I know for mental health or certain situations that receptionists can open appointments for the day after as my first appointment was done this way, so.. so far I have not got an immediate appointment and let's hope my anxiety will allow me to ring tomorrow otherwise the days roll into one another and I cant seem to pick up the phone, I think there should be at least 1 receptionist on at all times trained for people with mental health issues that have the ability to open up limited appointments for the week for people like me who struggle with ringing the doctors, i cant and wont be the only one who is in a position where I cant always ring at 8am to guarantee I get the help I need, early mornings are the worst time of day for my anxiety and when i do get the guts to do it im met with a rude blunt lady at the other end whos attitude gives off that she does not care to help you get help.. ring at 8 or dont get an appointment even tho i have made it very clear numerous times over the years that i struggle in the mornings and it should be taken into consideration. I wasnt told to ring back at dinner for an emergency appointment either so im presuming they didnt want to offer me one of them.