Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Riverside Medical Centre


communication with patients

i feel they need to sort their phone lines at my surgery. when you ring and you are a certain number in the queue they put the phone down on you. the doctor rang my wife the other week but she couldn't hear him as she is partially deaf, she put me on the phone. the doctor just came out with 'do you think your wife would go on this medication?' with no explanation. they said we needed an appointment with the cholesterol team but they were never there, it took us 3 months to get an appointment. i asked for face to face and they said they couldn't facilitate as they had no rooms. when we actually got to see the doctor they were amazing with her, but this surgery haven't fully opened face to face appointments since covid so how can they have no rooms in the surgery when none of the doctors are there?