Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Ribbleton Medical Centre


Communications from other healthcare services

Communication from hospital on 15th September related to continuation of prescription for DVT treatment was not found in spite of patient calling 3 times to resolve the issue. It had been overlooked and only picked up 5th October after numerous phone calls between patient hospital and GP and exact date given. (As the patient I was not aware of the exact date initially). The system needs to flag communications that relate to altered or additional prescriptions. Could a better search of the passed months communications have resolved the issue faster and with less stress instead of just saying there is nothing on the system when there actually was. Reading and relaying relevant communications would improve things.