New pharmacy system - Ribble village surgery
Since the change over, from when the pharmacy appeared separate from the doctor’s waiting room. There have been several occasions where I have encountered problems when collecting my medication. Staff appear incompetent at times, not knowing where a prescription will or should be. So I’ve been left waiting a long time for them to locate my prescription via my medication. I went to get my medication on Friday , was told it needed ordering and because they no longer open at the weekends(???) it wouldn’t be available until the Monday . Although annoyed I accepted my own rationale : all medication can’t be stored all the time. Anyway, I went on the Monday to be originally told that it needed to be ordered (what again) and I would have to collect it the next day ( Tuesday) obviously I was not happy about visiting on another day, so asked if I could have my prescription to enable a visit to another pharmacy, only to be told I couldn’t because the prescription had other items on it. Although I understand this, it still left me with another trip to the pharmacy, wasting my valuable time. I really think the pharmacy practice needs to audit their working systems, identifying where there is breakage and get them fixed. I’d appreciate a system that worked efficiently, didn’t waste my time or there’s.