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Reviews (5)

Data breaches and more

June 4, 2024
Telephone staff who pretend to be doctors ,who pretend to help you but just put you to the back of of queue who breach all data protection laws by shouting out your name and address and even asking what is your medical condition when they are no more than a telephone reception clerk, so unpleasant ,so unprofessional, so sad that a supposed caring service could employ such irresponsible uncaring people.
Anonymous

Reply from Oswald Medical Centre

Thank you for your feedback.

We encourage any patient who believes there has been a data breach to contact us directly so we can thoroughly investigate the matter. We are committed to addressing concerns and ensuring the privacy and security of patient information.

Our Care Navigators are extensively trained by our GPs and adhere to strict protocols designed to guide patients toward the most appropriate care for their specific needs. We regret that, on this occasion, we appear to have fallen short of these standards. However, we are committed to the ongoing training and development of our team, supporting them in enhancing their skills and expertise within their role.

If any patient has specific examples of our team acting beyond their competence, we strongly encourage them to bring this to our attention so we can investigate fully and take appropriate action


Provider responded

Long waits to see doctor

October 31, 2023
They seem only interested in annual reviews which gives them an extra £30 to £50 per review.which has another dark side which is that the review is designed to persuade you that you do not need certain medication you just need to change your lifestyle.in other words the gp takes away your meds and gets paid extra for doing so.
Anonymous

having to wait over 30 minutes on the phone

June 8, 2023
lot of doctors in one place not like it used to be where you would see the same doctor.
the left hand doesn't know what the right hand is doing.
Anonymous

Referrals are a nightmare

May 3, 2023
I contacted the surgery regarding a referral about a relative and have had a lot of trouble in accessing support for my family. I am currently on a waiting list for additional support and have tried to make contact to see if there is an update or way to expedite the situation. I have really struggled to get in touch with the surgery and dont know where I can go for support.
Anonymous

Hard to get an appointment

May 3, 2023
I have been trying to get an appointment for a while now. When I ring around 8 am there is always a queue and I am told that all appointments have been given out. I need to see someone and I am fed up of always being fobbed off.
Anonymous

Oswald Medical Centre

Contact

1254282501

296 Union Road
Oswaldtwistle
Accrington
Lancashire
BB5 3JD

Location

CQC Widget


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