Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Ormskirk Medical Practice


Issue with Out of Hours Service

I visited the out of hours GP service a couple of weeks ago in the evening at Ormskirk Medical Practice. I had previously been diagnosed with a trapped nerve. I was assessed by an out of hours doctor who pulled my arms around my back heard a noise she did this totally unexpected. She did not explain what she was doing. I was fortunately off work otherwise I would not have been able to go into work. I came out of the appointment in agony. The out of hours receptionist witnessed I was in agony. I attended the local walk in centre but they could not complete a back xray. I was eventually prescribed naproxen as can't take anti inflammatory medication. I am been referred for physio and been given a complaint form to complete. After speaking with Healthwatch I have been signposted to Advocacy Focus to assist me with my complaint.