Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Ormskirk District General Hospital


Fracture / Orthopaedic

Appointment at 10.20 was seen roughly about 11.50 only one consultant. The other consultant did not turn up. Expected the delay - it was unavoidable. Next appointment could have been made but no one was at reception when I came out. Now I have to wait for appt to come in the post and not sure if I can make it. If appt was made today I would be able to diarise it and make arrangements, cost saving element too as now they have to post an appt. Experience so different to Southport where I was in A&E 2 weeks ago - A&E staff were superb. It couldn't be better. Staff treat you as a human being at Southport. Last week I went for my 1st fracture consultation at Southport which as pathetic. That was running an hour late - no reason given and totally impersonal service in that dept compared to A&E. Easier to access fracture dept at Ormskirk in self-propelling wheelchair than at Southport.