Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

Your reply

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Original feedback for

North West Ambulance Service NHS Trust


Poor Ambulance Transport Criteria System

I live alone and am 86 years of age. I am asthmatic and diabetic. My family live away from me. I attend Royal Blackburn Hospital every 6 months for a one night stay. I do not think it is sensible to make me go through the disability criteria every time I phone up for the ambulance transport. I feel that since I am 86 years old, if I was eligible one time, my age must show that I am unlikely to become well enough to make it to the hospital by myself. Having said that, I have always been offered an ambulance once I have passed the criteria, but the last time, I was told that that I am not eligible; although after persuasion I was given it. I do not want or think I should have to go through this every 6 months. It also increases anxiety about going into hospital.